This Privacy Policy outlines how speedtape.com.au (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Contact Information: Your name, billing and shipping address, email address, and telephone number.

  • Payment Information: Your credit card or other payment details. Please note that we use a secure third-party payment gateway, and we do not store your full credit card details on our servers.

  • Transaction Information: Details of the products and services you have purchased from us.

  • Communications: Any correspondence between you and us, including emails, phone calls, and online chat interactions.

  • Website Usage Information: We may collect non-personally identifiable information about your visit to our website, such as your IP address, browser type, and the pages you accessed. This information is used to improve our website and services.

We will primarily collect personal information directly from you when you:

  • Create an account on our website.

  • Place an order for our products.

  • Subscribe to our newsletter or marketing communications.

  • Contact us with an inquiry or for customer support.

  • Participate in a survey, competition, or promotion.

In some instances, we may receive personal information about you from third parties, such as our delivery partners or marketing affiliates. We will only collect your personal information from third parties if it is unreasonable or impracticable to collect it from you directly.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your orders, our products, and our services.

  • To provide you with customer support.

  • For internal record keeping and administrative purposes.

  • To send you marketing and promotional materials, where you have consented to receive them. You may opt-out of receiving these communications at any time.

  • To improve our products, services, and website.

  • To comply with our legal and regulatory obligations.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery companies, and IT service providers.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users of the website or the public.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by privacy and confidentiality obligations.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own marketing purposes without your consent.

4. Overseas Disclosure of Personal Information

We may disclose your personal information to our third-party service providers who may be located overseas. We will take reasonable steps to ensure that the overseas recipient of your personal information does not breach the Australian Privacy Principles in relation to your personal information.

5. Data Security

We are committed to ensuring that your information is secure. We have implemented a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include the use of a secure server and encryption of sensitive information.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Access to and Correction of Your Personal Information

You have the right to access the personal information we hold about you and to request that we correct any inaccuracies. You can access and update some of your personal information through your account settings on our website. For other requests, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Cookies

Our website may use “cookies” to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.